At Somastra, we value your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how Somastra (“we”, “us”, or “our”) collects, uses, stores, and protects information when you visit our website, contact us, submit an enquiry, or engage with our services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you:
Submit a contact or enquiry form
Request information about our services
Contact us through email, phone, WhatsApp, social media, or other communication channels
Request a quotation or proposal
Begin or manage a project with us
Subscribe to communications, where available
Otherwise interact with our website or services
This information may include:
Name
Email address
Phone number
Company or brand name
Website URL
Business information
Project requirements
Messages and correspondence
Files, content, or other information voluntarily provided to us
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies, server logs, or similar tools.
This may include:
IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Referring website or source
Pages visited
Time spent on pages
Website interactions
Date and time of visits
We may use this information to understand how visitors interact with our website, maintain website performance, improve user experience, and identify technical or security issues.
3. How We Use Your Information
We may use the information we collect to:
Respond to enquiries and requests
Understand your business or project requirements
Prepare quotations, proposals, and service recommendations
Provide and manage our services
Communicate regarding projects and ongoing work
Provide customer or client support
Improve our website, services, and user experience
Analyze website performance and visitor behaviour
Maintain business and project records
Prevent fraud, misuse, or security incidents
Fulfil contractual obligations
Comply with applicable legal and regulatory requirements
Send relevant business or marketing communications where permitted and appropriate
We do not use personal information for purposes unrelated to our legitimate business activities without an appropriate basis for doing so.
4. Cookies and Analytics
Our website may use cookies and similar technologies to provide functionality, understand website usage, remember preferences, measure performance, and improve the overall browsing experience.
We may also use third-party analytics or technology providers to understand how visitors interact with our website.
Depending on the technologies implemented on our website, these providers may process information such as device details, browser information, IP address, pages visited, and interactions with the website.
Where required, visitors may be provided with options to manage or withdraw consent for non-essential cookies.
You may also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Third-Party Service Providers
We may use trusted third-party service providers to operate our business and deliver our services.
These may include providers related to:
Website hosting
Website development and ecommerce platforms
Analytics
Cloud storage
Business communication
Email
Project management
Customer relationship management
Security and website performance
Professional and technical services
These providers may process information only to the extent necessary to perform their respective services or as otherwise permitted under their own terms and privacy practices.
We encourage you to review the privacy policies of third-party services you interact with.
6. Client Projects and Platform Access
As part of our professional services, clients may provide Somastra with access to websites, ecommerce stores, advertising platforms, analytics accounts, design files, product information, business systems, or other digital platforms.
We use such access only for legitimate project and service requirements.
Clients remain responsible for ensuring that they have the necessary rights and authority to provide us with access to their systems, accounts, content, and data.
We take reasonable steps to limit access to authorized team members and to use client information only for agreed business purposes.
7. Sharing of Personal Information
We do not sell personal information.
We may share information when reasonably necessary with:
Service providers supporting our operations
Contractors or professionals involved in delivering agreed services
Professional advisers
Government authorities or regulators where legally required
Other parties where necessary to protect our legal rights or prevent misuse, fraud, or security threats
Where appropriate, we seek to limit information sharing to what is reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, internet transmission, electronic storage system, or digital communication method can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing services
Managing client relationships
Maintaining appropriate business records
Resolving disputes
Meeting contractual obligations
Meeting applicable legal, accounting, or regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
10. Your Choices and Rights
Depending on applicable law and the circumstances, you may have rights or choices concerning your personal information.
These may include requesting:
Information about personal data we hold about you
Correction of inaccurate or incomplete information
Deletion of certain personal information
Withdrawal of consent where processing is based on consent
Cessation of certain communications
Some requests may be subject to legal, contractual, security, or record-retention requirements.
To submit a privacy-related request, please contact us using the details provided below.
11. Marketing Communications
Where we send marketing or promotional communications, you may request that we stop sending them.
You may use any unsubscribe option provided in the communication or contact us directly.
Please note that even after opting out of promotional communications, we may still send necessary service-related or transactional communications concerning an active business relationship.
12. Third-Party Links
Our website may contain links to third-party websites, social media platforms, client websites, portfolio projects, or external services.
Once you leave our website, the collection and processing of your information are governed by the privacy practices of the relevant third party.
Somastra is not responsible for the privacy practices, security, or content of third-party websites or services.
13. Children’s Privacy
Our website and professional services are intended primarily for businesses and individuals seeking professional digital services.
We do not knowingly seek to collect personal information from children through our website.
If we become aware that information has been collected in circumstances where it should not have been, we may take appropriate steps to remove it.
14. International Services and Data Processing
Some of the technology platforms, cloud services, or third-party providers used in connection with our website or services may process or store information in countries other than the country in which you are located.
Where applicable, we take reasonable steps to use reputable service providers and handle personal information in accordance with applicable requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our services
Website functionality
Technology
Business practices
Legal or regulatory requirements
When we make changes, the updated version will be published on this page and the “Last Updated” date may be revised.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Somastra handles personal information, please contact us:
Somastra
Email: contact@somastra.com
Phone: +91 75730 35556
Address: 103, Shubh Evan, Near Godrej infinity, Keshavnagar, Mundhwa Pune – 411036
For privacy-related requests, please include sufficient information for us to understand and appropriately respond to your request.
